Privacy

When does Terre des Hommes collect information about me?

Directly
You can give us personal data when you: donate, request a periodic agreement, sign up for one of our meetings or events, do a fundraising action for us (including online at www.terredeshommes.nl or https://terredeshommes.kentaa.com/), communicate with us, request a brochure or magazine, subscribe to e-mail newsletters and leave a comment on our social media accounts.

Social media
We may obtain information about you through your social media accounts or services. We can only do this if you have given us permission to do so. You can manage these settings yourself.

Websites
We also keep personal data for the improvement of our services. For example, click behavior on the website to analyze which articles are read the most and open rates to see if our newsletters are relevant.

For this purpose, we store cookies in your internet browser (e.g. Chrome, Firefox or Internet Explorer) when you visit the websites. There are different types of cookies, in addition to the necessary ones that you can manage. Read more about cookies.

We use Google Analytics to see how website visitors like you use our website without storing your personal data. We only keep track of things like the order in which you view pages and how long you have them open. In short, we do not keep track of your personal information through Google Analytics and we do not share it with Google. Check out our explanation of how we use Google Analytics and the processing agreement we have entered into.

What information does Terre des Hommes collect and why?
We process the following personal data:

• Personal data (such as name, gender, date of birth) and contact details (such as address, e-mail address and telephone number) in order to process your questions and requests, to register for our events, to contact you about updates and fundraising activities (we call you a maximum of twice a year), to provide you with information when you take action for us (e.g. at www.terredeshommes.nl or https://terredeshommes.kentaa.com/).
• Financial data (such as bank details) to process and keep track of your donations and structural donations.
• Data about your support to Terre des Hommes (such as the amounts you donate).
• If you give us your consent – by allowing cookies – we collect your IP address, your social ID, and we monitor your browsing behaviour so that we can track your involvement and show you online information that matches your interests, needs and involvement.
• In order to be as relevant as possible in our communication on social media, such as Facebook and Instagram, we use ‘custom audiences’. By means of these target groups we can, for example, ensure that you are no longer approached with advertisements, or if we want to share something specifically with you. In this way, our communication is as relevant as possible for you. For this we upload certain data such as e-mail addresses to these social media platforms. This is always done in a secure way, with the data encrypted. If you do not want this, please let us know via privacy@tdh.nl. It is also possible to change your ad settings via Facebook.

We may also use (parts of) the above data to:

• Analyze our fundraising activities.
• Improve our services and communication to and with you by conducting surveys after you have attended one of our events or meetings or, for example, by conducting donor surveys.
• You wish to register if you appoint us as executor of your will.
• Put you on a suppression list when you ask us to stop contacting you, so that we can comply with this as best we can.

Updates fundraising communication & evaluate fundraising activities
We do fundraising campaigns (online, by mail, telemarketing and face to face) to raise funds for our work and to let you know what Terre des Hommes is doing and how your support is making a difference. We will always respect your preferences and try to send you information that you find interesting, in the form you prefer.

You can unsubscribe from our campaigns and communications
If you don’t want ads to be shown on social media, you can unsubscribe from these platforms.

Please note: it is possible that you will still see our advertisements when you fall into a general target group that we focus our ad on.

Who has access to my information?
We share personal information with other organizations that help us carry out our mission. They are permitted to use this information only for the purpose they receive from us and are required to use and secure your personal information with care. They must keep the data secret and destroy it after use. We make clear agreements about this in advance.

We deploy organizations for, among other things, the following activities:

• Processing of donations
• Handling incoming telephone traffic
• Carrying out fundraising campaigns
• Conducting investigations

Personal data will only be shared with tax authorities, investigative bodies such as the police and judicial authorities, or regulators such as the Personal Data Authority, if we are legally obliged to do so.

Under no circumstances will Terre des Hommes sell your data or make it available to other organisations or companies.

How do you secure my personal data?
Terre des Hommes stores your personal data in a secure database. And that’s where they stay. Physical, technical and organizational measures have been taken to protect your personal data. All the data you enter in our electronic forms are sent via a secure connection. This makes the data exchanged between you and our computer(s) unreadable to others.

Terre des Hommes makes use of a secure internet environment as soon as you start completing your one-time donation or donorship. Via SSL, your transaction data is sent encrypted over the internet. You do not need any special software to pay with SSL. You recognize a secure SSL connection by the ‘green lock’ in your browser.

Transfers are made on the basis of specific security methods of your own bank.

How long do you keep this data?
We will keep the information you provide as long as necessary for your intended relationship with us and as long as we may be legally obliged to do so.

Your name and email address will be stored as long as you are subscribed to our newsletter and/or mailings.

What is the legal basis for processing personal data?
Under the General Data Protection Ordinance (AVG) organisations are not permitted to process personal data just like that.

Organisations may process ‘ordinary’ personal data if the data processing is based on one of the six AVG principles.

Terre des Hommes processes your personal data:

• If you have given your explicit permission to do so;
• In order to comply with legal obligations, including for accounting and tax purposes and other mandatory laws and regulations;
• If it is necessary for the execution of an agreement or to be able to process your (structural) donation;
• If it is necessary for the protection of our legitimate interests, whereby we will always respect your rights and freedoms.

How can I change my personal data and gain access to my data?
The AVG gives you various rights with regard to your personal data, such as the right of access, modification or deletion. To exercise these rights, please contact us via service@tdh.nl or +3170 310 5000. We will process your request as soon as possible, but this can take up to 30 days. You may be asked to answer some identifying questions.

Information and access
You can get all the data we have on you. Please submit this request via the contact details above so that we can process it and provide you with an overview of the personal data we process about you.

Corrigendum
If you are of the opinion that the personal data that belong to you are incorrect, you have the right to ask for this data to be updated. If you wish to have your information updated, please contact us using the contact details above.

Restriction
You have the right to ask us to stop or restrict the use of personal data in certain cases, for example, if it is not necessary for the purpose for which you have provided it to us, or if there is disagreement as to its accuracy or legitimate use. If you would like us to restrict your use of information, please contact us using the information above.

Revocation of consent and objection
As soon as we process personal data for which you have given your consent, you can withdraw your consent to the processing of your data at any time. This means that from that moment on we will no longer process your personal data for that purpose.

If we process personal data in order to serve a legitimate interest, for example for direct marketing purposes, you may object to this at any time.

If you wish to withdraw your consent or object to the processing of personal data by us, please contact us using the contact details above.

Deletion
In some cases, you have the right to have your personal data deleted (right of deletion) or transferred to another organisation (“data portability”), for example, if you feel that we no longer need the personal data or use them unlawfully.

If you have requested that we no longer contact you, we must keep some limited information to ensure that you will not be contacted in the future.

Data transferability
If we process your personal data on the basis of your consent or for the performance of a contract, you may request us to return the personal data provided to us in a standard format so that you can provide it to another data controller. Where possible, you may also request us to provide the personal data directly to the other data controller.

If you wish to exercise your right to data transfer, please contact us using the contact details above.

Filing a complaint with the Personal Data Authority
If you have any concerns about how your information is being used or if you wish to make a complaint, please contact us using the contact details above. You also have the right to submit a complaint to the Personal Data Authority.

When will Terre des Hommes update this privacy statement?
This privacy statement was last updated on: 02-09-2024. We will change this privacy statement when necessary. If we make significant changes to the way we treat your personal information, we will make this clear on our websites or contact you directly.