Frequently Asked Questions

Would you like to change or stop your donation? We would really regret that, but we are very grateful for the support given! You might still want to consider helping us, because it is only thanks to the commitment of people like you that we can continue our work.

Sometimes the current form of support no longer suits your situation. In that case, you can also choose to adjust the amount or frequency of the donation. In so doing, together we come closer to achieving our goal: a world without child exploitation. Wouldn’t that be amazing?

For an adjustment or discontinuation, please contact the Donor Service:

• by phone on 070 – 310 5000 from Monday to Friday from 09:00 to 17:00.
• by email by sending a message to service@tdh.nl.

Terre des Hommes has various sources of income. Nearly half is obtained through fundraising. This includes our donators and, for example, our shops. In addition, Terre des Hommes receives subsidy from the government. Over the years, approximately one quarter of our income was acquired through government subsidies.

The National Postcode Lottery (Nationale Postcode Loterij) also contribute greatly to making our projects possible. Terre des Hommes feels that it is important to have various sources of income to minimise financial risks.

Charities are professional organisations with great responsibility. Achieving our goals requires high-quality staff. This also requires professional leadership with a compensation appropriate to the size and complexity of an organisation.

The management of Terre des Hommes Netherlands is accountable for the results of an organisation with an annual income of almost 23 million euros, which we receive thanks to the trust of some 75,000 donors, business partners, institutional and private funds.

The executive board manages 155 expert staff in the Netherlands, several countries in Africa, Asia, Europe and the Middle East. In addition, Terre des Hommes has over 40 shops in the Netherlands with some 1,700 active and committed volunteers. They too are committed to a better future for vulnerable children worldwide.

The remuneration scheme is included in the Recognition Scheme that came into force on 1 January 2016. The CBF Supervision of Charities checks whether organisations comply with the remuneration scheme.
In 2023, general director Julie Verhaar’s gross annual income is €141,625. Programme director Gráinne Le Fèvre’s salary is EUR 113,624.

In 2023, we spent 0.76 cents of every euro on our objective: stopping and preventing child exploitation. For more details, please consult Terre des Hommes’ 2023 annual report.

Within the scope of responsible financial management, we minimise risks by spreading our funds across different banks. These are all banks with at least an A rating and under supervision of the Nederlandsche Bank.
Terre des Hommes operates in unstable areas. We work with ABN AMRO bank to get our funds to our partner organisations as ABN AMRO bank can process these bank transactions at acceptable fees. ABN AMRO is also the Dutch Charity Association’s (Goede Doelen Nederland) preferred supplier.
Terre des Hommes has other bank accounts as well, this includes an account at Triodos Bank where donors can deposit their contributions: NL04 TRIO 0391 1901 99.

As a charity we set high standards for our suppliers. Therefore, we take a close look at our banking policy regularly. We realise that not all the banks that we work with score equally well on the Dutch Fair Bank Guide (Eerlijke Banken Wijzer). We are aware of the fact that there is substantial room for improvement for certain banks.

The charity sector is actively involved in making financial products more sustainable. Terre des Hommes is collaborating with other charities to inform banks about their responsibility and to work with them to develop socially responsible products and services. It is our responsibility to do so. Turning our backs on the banks would not solve anything.

Terre des Hommes holds the CBF and ANBI quality mark, which means that we handle social funds responsibly. We are a professional organisation and must therefore continue to invest in good personnel, among other things. It goes without saying that we handle our funds in a goal-oriented way and are transparent about this.

In 2023, 76% of our income has been invested in our projects and programmes worldwide. In this way, we prevent children from being exploited, get children out of exploitative situations and offer them the help they need.
For example, thanks to the support of our donors, 4,490 children have gone (back) to school. And 2,061 children have been trained as ‘change agents’ enabling them to help other children get out of exploitative situations.

In the Philippines, for instance, we work in the cities of Taguig, Cebu and Mandaue and the province of Bohol. There, we are setting up new activities that will reach 10,000 children and 50,000 adults in the first three years.

An indication of how donations are spent (this varies by country):

• With 25 euros, a child can see a psychologist.
• With 15 euros, a child gets a medical consultation.
• With 7.50, 45 children get educational material on online safety and children’s rights.

It is Terre des Hommes’ goal to keep staff, including management, expenses to a minimum. For this reason, travelling via second class public transport and flying economy class are the standard. Expenses made by staff will only be reimbursed if the expenses made are deemed reasonable by the employer (or supervisory board when management is concerned) and sufficiently specified.